customer experience

Disney CX

Bumping the Lamp

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This is the story about a moment that would earn its place in the very fabric of Disney’s customer experience ethos and create a core question that would be asked of every Disney creation from that day on: What Happens If You Bump The Lamp.

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The Sizzle Sells

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As soon as that first sizzling hotplate enters the restaurant floor, the entire experience is contagious. This is the origin story of one of the most deliberately immersive culinary experiences you can have at a restaurant. This is the story of the Fajita.

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